Support

Support For Professionals

Satco|Nuvo supports our customers in products, promise and partnership.  Our online catalog offers the specifications, technical data, compatibility, MSDS, testing, certifications and more.  Each product has its associated technical information listed on the sku’s separate page.

Satco offers a comprehensive support system that includes on-line product education, digital sales tools, catalogs, news updates and more.  We also offer professional technical support through Satco|Nuvo’s customer service and technical department, available from 8:30 am to 5:30 pm EST, through our on line help desk available here.

In addition to troubleshooting, Satco|Nuvo is here to help our contractors and project managers with product compliance, value engineering your design specifications, product matching, custom project design and lighting layout. 

Satco is your single source solution for all of your lighting needs.  We do the light thing.

 

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Returns & Guidelines

To request and RGA, please complete the information required on our contatct SATCO form available here .  In the How Can We Help You? area, select 'RGA Requests.' Our team will review your request and you will be contacted with an RGA, if applicable. We stand behind every product we sell. Below is a list of guidelines to follow during the product return process.

Product Return Guidelines

  1. Returns without an RGA will not be accepted.
  2. Return requests will only be accepted within 90 days from the date of invoice.
  3. If the returned products include other products that are not sold by Satco, then Satco may dispose of such other products and charge the buyer for any transportation charges or other applicable expenses.
  4. The original invoice must be paid in full or another invoice will be created to apply credit against. 
  5. All RGA requests are reviewed by Satco. Approvals are issued on a case-by-case basis.
  6. All returned products must be in new, resalable condition.
  7. Return products will be inspected once they have been received.

Product Damage Claims

  1. We regret we cannot issue credit for merchandise that has been damaged in transit. The responsibility of such damage(s) shall be taken by the carrier.
  2. Please note that all visible and concealed damage at the time of delivery on the bill of lading must be reported to the carrier within 5 days of delivery.

Order Cancellations

  1. Any cancellation of a purchase order will be subject to a ten percent (10%) charge based on the total purchase price. This charge shall be in addition to any other claims or damages which the seller may have against the buyer for a cancelled order.
  2. In the case of special order or custom made items, a 60% cancellation fee may be applied.

Request a Quote

To request a quote, please use our online form. Each request is individually reviewed by Satco and you should expect to receive a reply within 24-36 hours. We provide our customers with up-to-date quotes regarding our products.

Request a Quote

  1. Visit our Contact Us page.
  2. Complete the online form.
  3. Under the How Can We Help You? dropdown, select Request For Quote.
  4. In the What Is Your Request? field, please include the product number(s) and quantity that you are requesting a quote for.
  5. Please provide any relevant project information, if applicable.

Need faster assistance? Email our customer service team with the product numbers and quantity that you require at professionals@satco.com. Please include information about your company and any specific job-related information.

 

Technical Data

Technical data can be found in our on-line product catalog.  Each product sku lists complete specifications in a downloadable pdf format, warranty, MSDS, product catalogs, dimmer compatiblity, certifications and compliance, packageing and all relevant documentation.

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SATCO | NUVO Home Photo
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